How do I book a safari with Gazelle Safari Company?
Once you confirm a trip, we will send you an invoice (for a 50% deposit) with a booking form to fill in your details and preferences - which you will sign, scan and send back to us on email; alternatively, you may reach out to us using our 24/7 Whatsapp lines (+256772465023 | +256700410430).
What is the cancellation and refund policy?
Our cancellation policy varies depending on how close your cancellation is to the service start date. We recommend reviewing our detailed cancellation policy.
Do I need travel insurance for my safari?
In all our safaris; we include an emergency evacuation cover by AMREF Flying Doctors. However, all clients are advised to have a valid travel insurance cover; for medical emergencies, unforeseen cancellations and lost luggage.
What payment methods do you accept?
All payments to us can be made through the following channels: bank transfers, card payment or locally by mobile money - feel free make a payment directly on our website here: Gazelle Online Payments: However, this option includes a 3.5% surcharge with Visa/Mastercard, but an American Express Card will require a 4% surcharge.
What happens if my flight is delayed or canceled?
You will be required to notify us immediately. We will assist with adjusting your safari itinerary where possible. However, you (client) will be required to cover extra cost(s) which may be incurred in the process of adjustment.
What should I pack for my safari?
What you pack is highly determined by the activities in your itinerary. Pack neutral-colored clothing, a hat and sunscreen for the sunny days, insect repellent, binoculars, and a good camera. For gorilla trekking, you'll need hiking boots. We will provide a detailed packing list once your trip is confirmed.
How do I secure Gorilla and/or Chimp permits in Uganda or Rwanda?
To guarantee availability, both Gorilla and Chimp permits require advance bookings not later than three months to your required dates depending on slots available at booking. Upon confirmation, permits require 100% payment to fully secure availability.