Our cancellation policy varies depending on how close your cancellation is to the service start date. We recommend reviewing our detailed cancellation policy.

In all our safaris; we include an emergency evacuation cover by AMREF Flying Doctors. However, all clients are advised to have a valid travel insurance cover; for medical emergencies, unforeseen cancellations and lost luggage.

All payments to us can be made through the following channels: bank transfers, card payment or locally by mobile money - feel free make a payment directly on our website here: Gazelle Online Payments: However, this option includes a 3.5% surcharge with Visa/Mastercard, but an American Express Card will require a 4% surcharge.

You will be required to notify us immediately. We will assist with adjusting your safari itinerary where possible. However, you (client) will be required to cover extra cost(s) which may be incurred in the process of adjustment.

What you pack is highly determined by the activities in your itinerary. Pack neutral-colored clothing, a hat and sunscreen for the sunny days, insect repellent, binoculars, and a good camera. For gorilla trekking, you'll need hiking boots. We will provide a detailed packing list once your trip is confirmed.

To guarantee availability, both Gorilla and Chimp permits require advance bookings not later than three months to your required dates depending on slots available at booking. Upon confirmation, permits require 100% payment to fully secure availability.