Warm Greetings to you,
These are unprecedented times in the travel industry and world at large. We sincerely hope that you and yours are fine and safe. As for us at Gazelle Safaris Africa we are delighted to see tourists returning to Uganda and our other destinations within Africa.
We are happy to see an increase in Air traffic with more passenger arrivals and departures throughout East Africa. Major airlines are increasing the frequency of flights and opening up connections/ routes that were previously closed due to lock down and travel restrictions in different destinations.
Tourist numbers have also been rising albeit slowly. Nevertheless, we see some light at the end of the tunnel and this normalcy is attracting more tourists to venture out without fear of disease. We actually feel that it is safer to travel now due to the absence of mass tourism.
Our mandate and promise to you is that we shall keep you safe during your travels. Our staff have been trained in first Aid administration and all the necessary Standard operating Procedures put in place to combat the spread of COVID-19 during your safari.
This policy has been produced with reference to WHO, IATA and Ministry of health in consultation with various stakeholders. And aim to support private sector to recover from an unparalleled crisis with public health as the primary concern.
These protocols are based on the current guidelines of the Ministry of Health and industry best practices in regard to health and safety standards. They will continuously be revised and updated as new information and guidance is received from the health authorities.
Standard operating procedures at our Premises
- We have documented Standard Operating Procedures (SOPs) for guest
- Management in line with protocols and MOH COVID-19 preventive guidelines as appropriate. These have also been communicated to our staff.
- There is a Guest/visitors register in the office that is updated daily with information like mobile contact & physical address for ease in tracing.
- We still encourage our staff to work from home as much as possible.
- Online meetings are still the norm so as to discourage crowding. If we must all attend meetings, then social distancing measures are put in place
- Hand Sanitizing points have been placed both at entry and exit points.
- Masking is mandatory before accessing our premises.
- Temperature readings are done and recorded daily.
- Periodic testing for COVID-19 taken for sales teams who come in contact with many people
- Safari Guides are tested for COVID-19 before each safari commences
Our Standard Operating Procedures while on Safari
- On arrival, all our guests will be briefed on how to best keep safe during the course of the safari.
- Use of disposable headrest covers which are replaced after each trip.
- Every morning before heading out, your guide will take your body temperature with a temperature gun and also record your body temperature for the duration of your trip.
- Clients who have symptoms may be isolated or hospitalized for further management.
- Community interactions are done fully masked and socially distanced.
- Clients will not be allowed to come in close contact to animals and must wear face masks at all times
- No spitting in the national Parks
- We ensure that our tour vans and transfer vehicles are properly cleaned and sanitized before, during and after each trip/ transfers.
- We also endeavor to provide packed lunches for long driver to avoid stop-overs especially if we don’t have a trusted partner along the route.
- Our safari Staff while serving food and drinks shall observe the guidelines similar to catering and accommodation facilities provided herein.
- In the future we hope to have vehicle air-conditioners modified to include air purifiers where applicable, which will reduce the ability of the virus circulating inside the vehicle especially for larger and luxury vehicles.
- We encourage open windows when weather permits, to allow air circulation.
- We are currently limiting the number of staff accompanying guests in every trip.
- We also provide face masks, hand sanitizer, anti-bacterial wipes, tissues facial and lots of drinking water to endure our guests stay hydrated while on the road.
COVID -19 testing for clients
Prior to arrival, you will be required to have a Covid test and carry with you a negative PCR COVID-19 test certificate issued within 72 hours before you arrive in Uganda, Kenya, and Rwanda. Kindly note that these requirement vary for different destinations and airlines. They may also change without any prior notice. Ensure that you check entry requirements prior to travelling.
On departure, we shall drive to an authorized testing center and have your samples taken in time for your flight home. The PCR test should be taken 120 Hours prior to departure. Kindly make sure you compare this to your destination rules. A link to Entebbe Airport SOPs is here.
Additionally clients travelling aboard KLM should take a COVID-19 Antigen Test in addition to the COVID-19 PCR test
COVID-19 SOPs for Restaurants & Accommodation Facilities
Gazelle Safaris Africa ensures that the accommodation establishment, restaurants, show rooms, and any other outsourced services deliver a safe experience for their staff and our guests through enhanced cleanliness and hygiene best practices, they are encouraged to:
- Use approved disinfecting products made available at entrance to guests in the form of alcohol-based hand sanitizer as appropriate.
- Ensure that restaurant staff are trained and adhere to likeminded health, hygiene, and physical contact guidelines
- Avoid self-service at buffets.
- Practice regular cleaning of coffee/drinks machines operated by a staff member.
- Practice enhanced cleaning, including disinfecting of tables and chairs after a guest has left and using dishwashers over handwashing.
- Minimize physical contact through table spacing and guest seating.
- Minimize number of items placed on guest tables and providing mono-packaged items if feasible.
- Provision of digital and contactless menus where possible.
- Review payment methods to prioritize contactless and pre-payment methods.
- Consider having longer opening hours to reduce the number of guests served at any given time and facilitate the implementation of the new measures.
- All indoor areas such as entrance lobbies, corridors and staircases, escalators, elevators, security guard booths, office rooms, meeting rooms, cafeteria should be mopped with a disinfectant (1% sodium hypochlorite or phenolic disinfectants).
- For metallic surfaces like door handles, security locks, keys etc. 70% alcohol can be used to wipe down surfaces where the use of bleach is not suitable.
Revised Flexible Booking Terms & Conditions
These policies apply to some existing and new bookings.
- There will be no charge for cancellations made 30 days before arrival if the reason for cancellation is COVID-19 related.
- We shall accept last minute/ ad hoc bookings. However we request that clients express some level of flexibility on accommodation, Gorilla permits, chimpanzee permits and accommodation.
- At the time of booking, client will be requested to deposit 20% of the invoice value to secure their booking plus any applicable permit fees like Chimpanzee and Gorilla Permits that need advance booking.
Cancellations received will be subject to the following deductions.
- 101 days and above 0%
- 61-100 days 0 % of tour cost
- 46-60 days 0% of tour cost
- 16-45 days 20% of tour cost
- 0-15 days 100% of tour cost.
Note: (However, should you postpone the trip to a later date, then there will be no deduction made. If the future date attracts a higher price, then the same shall be added to your bill).
We prioritize safety and customer experience above everything else. We cover our clients with AMREF Emergency Evacuation cover in case of accident or another health emergency and have them evacuated to Nairobi or even as far as South Africa for advanced medical care depending in the nature of illness/ injury. Terms & Conditions Apply. Kindly note that this cover DOES NOT COVER DR Congo.